SATIS FINTECH offers web and mobile applications using artificial intelligence, business intelligence and data science, which are gradually forming a unique ecosystem around consumer protection and quality of financial services. Convinced that the confidence of consumers in current and future digital financial services is an essential ingredient for financial inclusion, it invests in national and regional platforms that connect both customers, MSMEs, banks, MFIs, and other actors. Indeed, in 19 African countries, Financial Services Providers are now required to have a customer complaints management system. This is huge opportunity for SATIS FINTECH which solutions are in use in 14 countries in Africa and we aim to scale up such services across Africa. By giving voice to consumers and effective tools for FSPs, SATIS FINTECH develops the essential safety net for financial inclusion. SATIS is the subsidiary of DMD, a consulting firm specialized in responsible and inclusive finance.