Public service (in African states) is heavily affected by service delivery inefficiencies. These inefficiencies result in civilians spending unbearable hours in queues – riddled with uncertainty.
By enabling the public to conveniently access information about a needed service from their mobile device – and queuing from the comfort of their space – Ummo alleviates the uncertainty and anxiety that civilians experience when accessing public services; join a queue from the tap of a button and let the app do the tedious work of waiting for you.
Ummo allows users to save hours of waiting time and resources expended in “guess-work”, while increasing the service provider’s accountability to its clients. This is incredibly crucial in a time where African productivity is hinging on how its people spend their time and access information.